Frequently Asked Questions
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As all of our walls are hand made to order, please allow 3 - 4 weeks for your wall to be produced.
DeliveryOnce you wall is complete, please allow 1 week for delivery via courier. Please note a signature will be required on delivery.
All payments for a custom wall must be made up front at the time of ordering. For payment plans please contact us. Please note 50% deposit still required at the time of order. We accept credit and debit cards, as well as bank transfer, Paypal or cash.
As all of our panels are handmade to order, we are unable to offer refunds. Please consider that there will be no refund given before you place your order. Please contact us to discuss a sample if required before placing larger order.
How much to hire?
As each event is different please contact us for a custom quote for your event.
Do you offer free delivery/set up on your flower wall hire?
We offer free delivery/set up within a 15 mile radius of Newcastle upon Tyne. For hire outside this radius, please contact us for a quote. Please see image below:
enter delivery rates here
more at : https://theflowerwallcompany.com/p/faqs